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West TN Bank is seeking a Universal Banker responsible for building and maintaining relationships with both consumer and business customers by providing exceptional in-branch customer service. The Universal Banker is fully cross-functional, adeptly handling all duties of a Teller and Customer Service Representative (CSR), along with additional responsibilities to best serve our customers. This role requires initiative, a customer-first mindset, comprehensive knowledge of bank products and the ability to support branch management with fundamental functions and cross-training branch staff.
Essential Duties and Responsibilities:
- Possess a working knowledge of all retail services, products, procedures and regulations.
- Perform all functions related to teller operations, including processing transactions, managing large cash transactions, daily cash balancing (teller drawer, Vault & ATM), processing cash advances, issuing cashier’s checks, balancing daily GL, processing night and mail deposits and other teller line functions.
- Open and close accounts, assist customers with the appropriate selection of accounts, conduct research for customer accounts, comply with BSA and CIP requirements and make decisions on policy exception accounts.
- Cross-sell appropriate products and services to benefit the customer and maintain sales goals.
- Actively participate in branch and staff meetings to stay informed about organizational issues and promotional campaigns, and remain current on policies, procedures and compliance.
- Assist the loan department with processing loan payments, answering customer loan-related questions (due date, interest rate, payment amount, interest due, pay-off, etc.) and signing loan documents.
- Accept and process account changes as well as debit and credit card applications.
- Troubleshoot issues with accounts, debit cards, online banking and mobile app.
- Handle opening and closing procedures of the bank.
- Assist with training on operational duties for tellers and CSRs.
- Participate in continuing education as approved/recommended by a supervisor.
- Perform other duties and tasks as opportunities arise.
Desired Knowledge, Skills & Abilities:
- Excellent verbal and written communication skills.
- Strong organizational skills, ability to prioritize work and meet deadlines.
- Ability to project a positive, professional image and maintain a professional attitude.
- Proficiency in MS Office Programs.
Qualifications:
- High School Diploma.
- Minimum three years of banking and/or customer service experience preferred.
West TN Bank is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, genetic information or any other status protected under applicable federal, state or local laws. West TN Bank Bank will make every possible effort to accommodate those that may need reasonable accommodation to participate in our hiring process.
Email resume to chorn@decaturcountybank.com
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
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